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Operations Management

Operations Management

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Clear Structure: The structure of the book uses the 4 Ds model of operations management that distinguishes between the strategic decisions that govern the direction of the operation, the design of the processes and operations that create products and services, planning and control of the delivery of products and services, and the development, or improvement of operations Summary answers to key questions Each chapter is summarized in the form of a list of bullet points. These extract the essential points that answer the key questions posed at the beginning of each chapter. Illustrations-based Operations management is a practical subject and cannot be taught satisfactorily in a purely theoretical manner, so the book uses short operations in practice cases that explain some of the issues faced by real operations.

Critical commentaries Not everyone agrees about what is the best approach to the various topics and issues with operations management, so critical commentaries pose alternative views to the one being expressed in the main flow of the text.Many totally new end-of-chapter case studies have been included. Of the nineteen chapters, eleven cases are new to this text, however several of the most popular cases have been retained. The coverage of Lean Operations, which was included in the Deliver in previous editions, has been moved to the Develop part to reflects the change in how Lean is seen in the subject. Its emphasis has shifted more towards a holistic approach to operations and improvement. And, while its role in planning and control remains relevant, lean is increasingly seen as an improvement approach. The Operations in Practice examples have been extended and refreshed throughout the book, and of the more than 100 examples, around 50% are new to this edition.

Worked examples Operations management is a subject that blends qualitative and quantitative perspectives, so worked examples are used to demonstrate how both types of technique can be used.Every chapter includes a new section called Responsible operations which summarizes how the topic covered in the chapter touches upon one or more important social, ethical and environmental issues. Case studies Every chapter includes a case study suitable for class discussion. The cases are usually short enough to serve as illustrations but have sufficient content also to serve as the basis of case sessions.



  • Fruugo ID: 258392218-563234582
  • EAN: 764486781913
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